SWayMind Platform Architecture
End-to-End Mental Assessment and Referral System
Step 0: User Acquisition
▼- Social Media Channels: Facebook, Instagram, Reddit, X, YouTube, TikTok
- Punchy messaging: Understand Your Mind in Minutes, Find Your Path to Wellness
- Targeted ads with mental health awareness content
- UTM tracking for each channel to measure conversion
- Landing page optimization with A/B testing
Step 1: Onboarding and Education
▼- Simple email or social signup with OAuth integration
- Calming UI: soft colors, breathing animations, gentle typography
- Educational content library: articles, videos, infographics
- Topics: anxiety, depression, stress management, sleep hygiene
- Privacy assurance: HIPAA compliance messaging
- User profile creation with optional demographics for personalization
Step 2: Initial Screening (Secretary AI Agent)
▼- Conversational AI: friendly, empathetic, non-judgmental tone
- Voice and text input options with multilingual support
- General questions: sleep patterns, mood changes, stress levels, daily functioning
- Severity self-assessment: 1-10 scale or simple categories
- NLP and Voice analysis: sentiment analysis, speech patterns, keyword detection
- Decision engine: routes to appropriate expert agent based on signals
- Data collected: preliminary symptoms, urgency level, user preferences
- Session time: 5-10 minutes average
Step 3: Expert Assessment (Specialized AI Agents)
▼- Specialized agents: Depression, Anxiety, OCD, ADHD, Bipolar, PTSD, Eating Disorders
- Evidence-based screening tools: PHQ-9, GAD-7, MDQ, ASRS, Y-BOCS
- Advanced ML models: voice biomarkers, linguistic patterns, behavioral signals
- Comprehensive assessment: symptom severity, duration, functional impact
- Risk assessment: crisis detection, suicidal ideation screening
- Minimal severity recommendations ($50 per lead): Meditation apps, Yoga programs, Life coaching, Sleep hygiene resources, Breathing techniques
- Moderate or Severe: proceed to Step 4
- Crisis detection: immediate hotline referral (988, Crisis Text Line)
Step 4: Specialized Treatment Referral
▼- Customized clinician AI agents: $10K setup fee each
- TMS Clinician Agent: Insurance verification, medication history, TMS education, eligibility screening, cost discussion (Lead value: $500 per qualified referral)
- Other specialized agents: MERT, Ketamine-assisted therapy, IOP programs, Psychiatric medication management, Specialized psychotherapy (DBT, CBT, EMDR), Nutritionists and integrative medicine
- Matching algorithm: Location-based, Insurance network compatibility, Treatment modality fit, Provider availability and wait times, Patient preferences
- Warm handoff: appointment scheduling, provider intro video
Technical Infrastructure
Frontend Layer
- React or Next.js web application
- React Native mobile apps for iOS and Android
- Progressive Web App (PWA) support
- Responsive, accessible design (WCAG 2.1 AA)
- Real-time chat interface with AI agents
- Voice input and output capabilities
AI and ML Layer
- LLM foundation: GPT-4, Claude, or Llama fine-tuned
- Voice analysis: prosody, speech rate, pauses
- NLP: sentiment analysis, entity extraction
- Screening tools integration (PHQ-9, GAD-7, etc.)
- Multi-agent orchestration system
- Context management across sessions
Backend Services
- Node.js or Python microservices architecture
- RESTful and GraphQL APIs
- WebSocket for real-time communication
- Authentication: OAuth 2.0, JWT tokens
- Session management and state persistence
- Background job processing for assessment scoring
Data and Security
- PostgreSQL for user data and assessments
- MongoDB for conversation logs and unstructured data
- Redis for caching and session storage
- End-to-end encryption for PHI
- HIPAA-compliant infrastructure on AWS or GCP
- Audit logging and compliance monitoring
Integration Layer
- Provider CRM and EHR integrations
- Insurance verification APIs
- Appointment scheduling systems
- Payment processing with Stripe or Square
- Email and SMS notifications via Twilio or SendGrid
- Analytics and reporting dashboards
Business Intelligence
- Conversion funnel tracking from Step 0 to Step 4
- Lead quality scoring and prediction
- Provider performance metrics
- Revenue attribution by channel
- A/B testing framework
- User engagement analytics
Revenue Model
Minimal Referrals
$50 per lead to wellness providers
Clinical Referrals
$500 per qualified lead (TMS, MERT, etc.)
Custom AI Agents
$10,000 setup fee per clinician
Critical Considerations
Compliance: HIPAA, GDPR, state licensing requirements, FDA guidance for clinical decision support
Clinical Validation: Evidence-based algorithms, clinical advisory board, periodic audits
Crisis Management: 24/7 crisis detection, immediate escalation protocols, partnership with crisis lines
Provider Quality: Credentialing process, outcome tracking, user feedback integration
Ethical AI: Bias mitigation, transparency in recommendations, human oversight for high-risk decisions
User Trust: Clear data usage policies, opt-in for data sharing, secure communication channels
